What is our return policy for domestic shipment?

Custom items are final sale, no exceptions. Workshop items are exchangeable for store credit only. We are happy to accommodate returns for store credit, within 14 days of delivery for online orders. Items must be unworn, unwashed, and undamaged, with tags still attached. We charge a 10% restocking fee for domestic returns, this amount will be reduced from your store credit. Customer satisfaction is our top priority and if you are not happy, please email us at oneofone@itsgoze.com and we will do our very best to get you happy.

What is our return policy for international shipment?

Custom items are final sale, no exceptions. Workshop items are exchangeable for store credit only. We are happy to accommodate returns for store credit, within 14 days of delivery for online orders. Items must be unworn, unwashed, and undamaged, with tags still attached. All shipping fees, VAT and international taxes are the responsibility of the customer. We will not give store credit for these fees. We charge a 20% restocking fee for international returns, this amount will be reduced from your store credit. Customer satisfaction is our top priority and if you are not happy, please email us at oneofone@itsgoze.com and we will do our very best to get you happy.

How do I get in touch to order a custom sweatshirt?

You can either email us at oneofone@itsgoze.com or contact us via IG @itsgoze. Custom garments require a deposit, so the best way to get on the waitlist is to purchase a custom sweatshirt via the store and we will reach out to begin the process. Custom garments take a minimum of 2-6 weeks to complete.

What are our domestic shipping policies?

GOZÉ is not responsible for lost or stolen packages. If your package was marked as delivered but you did not receive it, we recommend contacting to the shipping courier who arranged final delivery.

What are our international shipping policies?

We strive to use the most reliable shipping options whenever possible. We have no control over shipping times once the package leaves our studio. Import duties and taxes will be the responsibility of the customer. GOZÉ is not responsible for lost or stolen packages. If your package was marked as delivered but you did not receive it, we recommend contacting to the shipping courier who arranged final delivery.

Do you cover lost or stolen packages?

We are not responsible for packages that are lost or damaged in transit. In the event your package goes missing, please notify us immediately at oneofone@itsgoze.com so that we can help file a claim with the shipping carrier. Please ensure to enter the correct email upon checkout to receive the transit and delivery confirmations.

What if I can’t figure out shipping to my country?

If you can’t find a shipping option for your country please email us and we will do our best to accommodate you. We are a small company, still figuring out how to ship to every country in an economical way.

Press inquiries and all PR matters please email casey@itsgoze.com

Any other questions or compliments please reach out at oneofone@itsgoze.com

We love you, stay cool.